There are several processes within the vehicle delivery process that can be automated with digital vehicle inspection software. Streamlining and automating leads to reduced storage costs and paper use, as well as improved convenience to the customer and enhanced productivity for the technicians. Here is how you can automate the delivery process with digital vehicle inspection software.
Once the inspection process has been successfully completed, a technician will typically call the customer to arrange a time to collect the vehicle. This process is often extremely tedious for several reasons. First, it can be difficult to get hold of customers especially during the week days and working hours. Booking appointments by phone often means that customers are likely to forget or get dates mixed up.
When the appointment process is automated, the system will send the customer a text message or email to let them know that the vehicle is ready to collect. They then choose a date and time that is convenient for them and the system will send a reminder message as the collection date draws closer.
Electronic credit card authorization
The payment method used for auto repairs is sometimes dependant on the circumstances. However, the most common payment method is credit or debit card. The transaction usually takes place on a credit card machine, a receipt is printed, the customer signs it and a copy is kept in the shop. Once the customer has left the store, the payment is documented in the computer system. This process is eliminated with digital vehicle inspection software, instead of signing a piece of paper, the customer signs the credit card machine, the system stores the signature, receipt and the payment at the same time. The entire process has been streamlined in one single step which improves both customer service and productivity.
Once the vehicle has been inspected and the job complete, the typical process when software is not being used is to contact the customer and have them approve the vehicle on the day of delivery, the invoice is signed, a copy is given to the customer and the stores copy is filed away. Automating this process with software means that the customer can sign it digitally, a copy is sent to them via email and the shops copy is stored electronically.
After the inspection has been completed, the customer will review the repairs when they arrive at the store to collect their car. The general process is that the shop prints out the invoice and then go over them when the customer arrives at the store. By automating the process, the customer is able to review the inspection report prior to arriving at the store, the invoice is signed digitally, one copy is sent to the customer, another is stored electronically by the shop.
If the digital vehicle inspection sounds like something you are interested in, Tekmetric is offering a free trial for the remainder of 2018, there is no contract to sign, there are no hidden charges, and neither will you have to pay a cancellation fee at the end of the trial if you decide the software does not suit your business needs.